Real engagements.
Documented results.

In 2016, Krys, now CEO of HealthRush Consulting, took over a beauty spa that was 24 days from permanent closure. The business had no functional financial systems, no operational infrastructure, and no clear leadership. It had been drifting toward failure with no intervention in sight. The community it served was losing a healthcare-adjacent resource it had relied on.

• Assumed full operational leadership of the organization within days of engagement
• Identified the need for clinical oversight and hired a medical director to legitimize and expand the service offering
• Rebuilt the entire pricing structure from the ground up to reflect actual service value and market positioning
• Redesigned the complete patient and client flow, from scheduling and intake through service delivery and checkout
• Restructured staffing roles and accountability systems to create a sustainable operational model
• Built financial tracking systems to monitor performance against profitability benchmarks week by week

This engagement was not a consulting project. It was a full operational takeover under extreme time pressure with no margin for error. The skills applied here, clinical hiring, pricing redesign, workflow restructuring, financial systems, and organizational turnaround, are exactly the skills HealthRush brings to every healthcare engagement today. This was the proof of concept. Everything since has been the application of what was learned in those 60 days.

A multi-facility rural inpatient system was experiencing significant revenue leakage across three locations. Billing gaps, documentation inconsistencies, and an aging denial management process had created a pattern of underpayments that had gone unaddressed for over two years. Leadership knew revenue was being left on the table but lacked the internal capacity to identify where or how much.

• Conducted a full revenue cycle audit across all three facilities, reviewing 18 months of claims data
• Identified five distinct billing gap categories generating consistent underpayment
• Redesigned the denial management workflow and implemented a weekly denial review cadence
• Retrained billing staff on documentation requirements for the top five denied service lines
• Established KPI dashboards for clean claim rate, denial rate, and days in AR across all sites

40 hours per week over a 4-month engagement. Full team of 3 HealthRush consultants embedded with the client's billing and operations leadership.

A health technology company had developed a surgical instrument training software platform and was preparing to enter the hospital system market for the first time. The team had strong clinical product knowledge but limited experience navigating healthcare procurement, contracting, and compliance requirements. Several early hospital conversations had stalled at the contracting stage.

• Assessed the company's existing contract templates and identified three areas of significant legal and financial exposure
• Developed a hospital-ready contract framework aligned with healthcare procurement standards
• Built a market entry strategy targeting mid-size regional hospital systems as the initial beachhead
• Coached the sales team on clinical buyer language and procurement cycle navigation
• Supported negotiation on two initial enterprise deals through close

20 hours per week over a 3-month engagement. Principal consultant plus business development specialist.

A rural outpatient hospital service was experiencing patient wait times well above regional benchmarks, high no-show rates, and staff frustration with scheduling and documentation workflows. The combination was creating capacity constraints that limited revenue and patient access while increasing staff turnover.

• Mapped end-to-end patient flow across all four ambulatory departments, identifying 11 distinct friction points
• Redesigned scheduling protocols, rooming workflows, and documentation sequences for each department
• Implemented a same-day appointment buffer system to reduce no-show revenue impact
• Developed a staff training program on the new workflows and conducted live implementation support
• Established weekly throughput KPI review with department leads

20 hours per week over a 3-month engagement with a 1-month implementation support extension.

A standalone outpatient clinic in rural Georgia was operating at a loss despite consistent patient volume. Billing practices were inconsistent, payer contracts had not been reviewed in several years, and the administrative team lacked the capacity to manage revenue cycle alongside daily operations. The organization was at risk of closure within 18 months without intervention.

• Conducted a full financial and operational assessment within the first two weeks of engagement
• Identified payer contract underpayments representing over 18 months of accumulated revenue loss
• Renegotiated two major payer contracts to market-rate reimbursement
• Rebuilt the billing workflow and trained the administrative team on documentation standards
• Implemented a monthly financial dashboard for leadership to monitor performance against targets

This was HealthRush's first formal consulting engagement, launched in 2023. 20 hours per week, 3-month initial term, renewed for two additional months.